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Privacy Policy
Window Products respects your privacy.
We NEVER sell, lease, or give personal
information submitted to Window Products by our customers to anyone. All
information is kept confidential.
Security
Measures
All transmissions of sensitive information such as credit card numbers will be
handle through a Secure Socket Layer (SSL) which allows
communication in a secure, encrypted manner. This prevents any one from
intercepting and reading information being transferred between a customer and
Window Products. Secured pages at this web site will begin with https://
instead of the standard http://.
Shipping
/ Handling Fees
Shipping cost is free within the lower 48 states and will be carried by UPS or
FedX. Orders shipped within the 48 states that exceed the size limitations of UPS or FedX (blinds wider than
96") will have an additional freight fee of $85 from the carrier. Shipments to Alaska, Hawaii, Canada or Mexico will have additional freight
charges added to the final
order. If there are other charges [duty, brokerage, or taxes] that are due when
the product is shipped to your country, the payment of these charges will be
your responsibility Please email us at sales@windowproduct.com
to obtain a shipping quote and include your product, sizes, quantities and
shipping address in your correspondence.
Pricing
Pricing is subject to
change without notice. If such change is necessary, customer will be contacted
before order is finalized.Although we make every effort to assure that our prices and products are advertised as accurately as possible, in the event an error is made, we reserve the right to correct it.
Sales
Tax
There will be no sales tax collected on orders shipped outside of the state of
Alabama. There will be a sales tax of 7.5% on orders shipped within the state of
Alabama.
Production
/ Shipping Time
Production time can vary depending on the product ordered but is typically
4-5 working days from the time the order is processed. Shipping time is
typically 2-5 days after production and depends on your distance from the manufacturer's
facilities. If you order different products, these will be shipped
separately. Order
Confirmation / Payments
Confirmation of orders are sent by e-mail within 24 hours excluding holidays and
weekends. If any changes or clarification are needed in the original order
placed, the customer will be notified and give their approval before the order
is processed. We accept MasterCard, Visa, Discover, PayPal, check or money order. Due to the products being custom made to your specifications,
credit card orders are paid in full at the time of ordering and are processed the
same day the confirmations are sent. Payment by check
will require the check to clear your bank before processing the order.
 
Cancellation
/ Refunds / Returns
Due to the products being custom made
to the buyer's submitted dimensions, there are no cancellations or refunds after
the order is placed. There are no returns accepted except for warranty repair.
Inspect all packages delivered by shipper and make note of any damages on your
billing receipt from the shipper. You need to keep all packaging for possible
inspection when there is any problem with the shipment. If you have any questions concerning a product, exact color match or how to measure, resolve these
questions by consulting the appropriate pages at this web site or e-mailing them
to Window Products for a response. Product selection, colors and measurements
are the responsibility of the buyer and should be carefully determined before
ordering.
Color Selection:
Although we do our best to portray colors accurately, actual colors will vary.
If you look at the same color on 3 different computer monitors you may see
three different colors. They may vary only slightly, but they will vary. If you
are looking for a very specific color and not just off white, request a color
sample to verify the color correctness for your application. Products ordered without a sample verification are non-returnable and are not our responsibility. If a color is critical, please order a sample before
you place your order.
Warranties
Warranties on all products are covered by the manufacturer's expressed warranty
and will be handle through contacting Window Products.
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